FANDOM


Dear Colleague,

I am carrying out a survey on “The Impact of Training and Development on Customs Officers' performance” as partial requirement for my degree at the University of Technology, Mauritius leading to a BSc (Hons) Management with specialization in Law. As you are an employee of Customs Department I would be grateful if you could spare some of your precious time by completing this questionnaire. Please rest assured that all information obtained will be treated as confidential and used for academic purposes only. Thanking you in advance.

Sincerely


Suraj Prakash DOOKHORUN

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SECTION A: PERSONAL BACKGROUND

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Answer the following questions by placing a tick in the relevant box where applicable.


 

Q1. Gender               Male                                                Female

Q2. Age Group       18 - 30 years                                 41 - 50 years   

                                 31 - 40 years                                Above 50 years

Q3. Job Title           Section Head                     Customs Officer II

           

         Team Leader                      Customs Officer I

                                 Technical Officer           

Q4. Work Experience          Less than 5 years                          21-30 years

 

                                               5-10 years                                     Above 30 years

                                               11-20 years

Q5. Highest Educational Qualification

                  School Certificate                                          First Degree

                 Higher School Certificate                              Post Degree

     Diploma                                                      Others (specify)…………………..

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SECTION B: GENERAL QUESTIONS ON IMPACT OF TRAINING AND DEVELOPMENT ON CUSTOMS OFFICERS PERFORMANCE.

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</p> <p class="MsoNormal" style="text-align:justify;line-height:150%"></p> <p class="MsoListParagraph" style="margin-left:0in;text-align:justify;line-height: 150%;tab-stops:101.4pt">Q6. How many average no of hours do you spend on training sessions yearly? </p> <p class="MsoListParagraph" style="text-align:justify;line-height:150%; tab-stops:101.4pt">        Less than 25 hours </p> <p class="MsoListParagraph" style="text-align:justify;line-height:150%; tab-stops:101.4pt">        25 - 50 hours  </p> <p class="MsoListParagraph" style="text-align:justify;line-height:150%; tab-stops:101.4pt">        50 - 75 hours </p> <p class="MsoListParagraph" style="text-align:justify;line-height:150%; tab-stops:101.4pt">        More than 75 hours </p> <p class="MsoListParagraph" style="margin-left:0in;text-align:justify;line-height: normal;tab-stops:101.4pt">Q7. What was the effect of the no of hours spent on training sessions have on your job performance? </p> <p class="MsoListParagraph" style="margin-left:0in;text-align:justify;line-height: 150%;tab-stops:101.4pt">                   Not Beneficial </p> <p class="MsoListParagraph" style="text-align:justify;line-height:150%; tab-stops:101.4pt">        Neutral </p> <p class="MsoListParagraph" style="text-align:justify;line-height:150%; tab-stops:101.4pt">        Slightly Beneficial </p> <p class="MsoListParagraph" style="margin-left:0in;text-align:justify;line-height: normal;tab-stops:101.4pt">                   Very Beneficial </p> <p class="MsoListParagraph" style="margin-left:0in;text-align:justify;line-height: 150%;tab-stops:101.4pt">Q8. Is training given to you compulsory or voluntary? </p> <p class="MsoListParagraph" style="text-align:justify;line-height:normal; tab-stops:101.4pt">        Compulsory                                          Voluntary </p> <p class="MsoNormal" style="text-align:justify"> </p> <p class="MsoNormal" style="text-align:justify;line-height:150%">Q10. Do you limit yourself to on-the-job- training or undertake further voluntary courses/training by yourself </p> <p class="MsoListParagraph" style="margin-left:0in;text-align:justify;line-height: 150%;tab-stops:101.4pt">                   On-the-job- training                                       Voluntary courses/training </p> <p class="MsoListParagraph" style="margin-left:0in;text-align:justify;line-height: 150%;tab-stops:101.4pt"> </p> <p class="MsoListParagraph" style="margin-left:0in;text-align:justify;line-height: 150%;tab-stops:101.4pt">Q11. Does training help you to upgrade your soft skills like communication, team building, leadership, etc? </p> <p class="MsoNormal" style="text-align:justify;line-height:150%">                   Not at all </p> <p class="MsoListParagraph" style="text-align:justify;line-height:150%; tab-stops:101.4pt">        Very little extent </p> <p class="MsoListParagraph" style="text-align:justify;line-height:150%; tab-stops:101.4pt">        To some extent </p> <p class="MsoListParagraph" style="text-align:justify;line-height:150%; tab-stops:101.4pt">        To a great extent </p> <p class="MsoListParagraph" style="text-align:justify;line-height:normal; tab-stops:101.4pt"> </p> <p class="MsoListParagraph" style="margin-left:0in;text-align:justify;line-height: 150%;tab-stops:101.4pt">Q12. Do the training and developmental programs help you to achieve your organisation's objectives and goals </p> <p class="MsoNormal" style="text-align:justify;line-height:150%">            Not at all </p> <p class="MsoListParagraph" style="text-align:justify;line-height:150%; tab-stops:101.4pt">        Very little extent </p> <p class="MsoListParagraph" style="text-align:justify;line-height:150%; tab-stops:101.4pt">        To some extent </p> <p class="MsoListParagraph" style="margin-left:0in;text-align:justify;text-indent: .5in;line-height:150%;tab-stops:101.4pt">        To a great extent </p> <p class="MsoListParagraph" style="margin-left:0in;text-align:justify;line-height: normal;tab-stops:101.4pt"> </p> <p class="MsoListParagraph" style="margin-left:0in;text-align:justify;line-height: 150%;tab-stops:101.4pt">Q13. Does the training policy of your organization help in your career development? </p> <p class="MsoListParagraph" style="text-align:justify;line-height:150%; tab-stops:101.4pt">         Not at all </p> <p class="MsoListParagraph" style="text-align:justify;line-height:150%; tab-stops:101.4pt">        Very little extent </p> <p class="MsoListParagraph" style="text-align:justify;line-height:150%; tab-stops:101.4pt">        To some extent </p> <p class="MsoListParagraph" style="text-align:justify;line-height:150%; tab-stops:101.4pt">        To a great extent </p> <p class="MsoListParagraph" style="text-align:justify;line-height:normal; tab-stops:101.4pt"> </p> <p class="MsoListParagraph" style="margin-left:0in;text-align:justify;line-height: 150%;tab-stops:101.4pt">Q14. Do the training courses help you in your daily work? </p> <p class="MsoListParagraph" style="text-align:justify;line-height:150%; tab-stops:101.4pt">         Not at all </p> <p class="MsoListParagraph" style="text-align:justify;line-height:150%; tab-stops:101.4pt">        Very little extent </p> <p class="MsoListParagraph" style="text-align:justify;line-height:150%; tab-stops:101.4pt">        To some extent </p> <p class="MsoListParagraph" style="text-align:justify;line-height:normal; tab-stops:101.4pt">        To a great extent </p> <p class="MsoListParagraph" style="margin-left:0in;text-align:justify;line-height: 150%;tab-stops:101.4pt">Q15. Is it important to have additional training each time you are transferred to new section? </p> <p class="MsoListParagraph" style="text-align:justify;line-height:150%; tab-stops:101.4pt">        Not Important </p> <p class="MsoListParagraph" style="text-align:justify;line-height:150%; tab-stops:101.4pt">        Neutral </p> <p class="MsoListParagraph" style="text-align:justify;line-height:150%; tab-stops:101.4pt">        Slightly Important </p> <p class="MsoListParagraph" style="text-align:justify;line-height:200%; tab-stops:101.4pt">        Very Important </p> <p class="MsoListParagraph" style="margin-left:0in;text-align:justify">Q16. 'Please specify the extent to which training has helped you. (1= not at all, 2= very little extent, 3= to some extent & 4= to a great extent). Tick the appropriate one. </p> <p class="MsoListParagraph" style="margin-left:32.2pt;text-align:justify; line-height:150%">                                                                                  1          2         3            4 </p> <p class="MsoListParagraph" style="margin-left:0in;text-align:justify;line-height: 150%;tab-stops:center235.2pt">Enjoy greater job satisfaction                                      </p> <p class="MsoListParagraph" style="margin-left:0in;text-align:justify;line-height: 150%">Increase in Motivation Level </p> <p class="MsoListParagraph" style="margin-left:0in;text-align:justify;line-height: 150%">Growth and Advancement </p> <p class="MsoListParagraph" style="margin-left:0in;text-align:justify;line-height: 150%">Improve the quality of work </p> <p class="MsoListParagraph" style="margin-left:0in;text-align:justify;line-height: 150%">Get positive responses from superior </p> <p class="MsoListParagraph" style="margin-left:0in;text-align:justify;line-height: 150%"><span lang="en-US" style="font-size:12.0pt;line-height:150%;font-family:"TimesNewRoman","serif"; mso-fareast-font-family:"TimesNewRoman";mso-ansi-language:#0400">Achieve greater'' customers’ satisfaction </p> <p class="MsoListParagraph" style="margin-left:0in;text-align:justify;line-height: 150%">Achieve greater Effectiveness and Efficiency </p> <p class="MsoListParagraph" style="margin-left:0in;text-align:justify;line-height: 150%">Improvement in overall Performance </p> <p class="MsoListParagraph" style="margin:0in;margin-bottom:.0001pt;text-align: justify"> </p> <p class="MsoListParagraph" style="margin:0in;margin-bottom:.0001pt;text-align: justify;line-height:150%">Q17. Is training and development (as given actually) sufficient to improve the performance of Customs Officers in your Organization? </p> <p class="MsoListParagraph" style="margin:0in;margin-bottom:.0001pt;text-align: justify;line-height:150%">      Yes                                        No         </p> <p class="MsoNormal" style="line-height:150%;tab-stops:101.4pt">If No, suggest what other factors could contribute positively: </p> <p class="MsoNormal" style="text-align:justify;line-height:150%;tab-stops:101.4pt"></p> <p class="MsoNormal" style="text-align:justify;line-height:150%"></p> <p class="MsoNormal" style="text-align:justify;line-height:150%;tab-stops:101.4pt">………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………......................................................................................................... </p> <p class="MsoNormal" style="text-align:justify;line-height:150%"></p>

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