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Dear Colleague,
I am carrying out a survey on “The Impact of Training and Development on Customs Officers' performance” as partial requirement for my degree at the University of Technology, Mauritius leading to a BSc (Hons) Management with specialization in Law. As you are an employee of Customs Department I would be grateful if you could spare some of your precious time by completing this questionnaire. Please rest assured that all information obtained will be treated as confidential and used for academic purposes only. Thanking you in advance.
Sincerely
Suraj Prakash DOOKHORUN
| {| cellpadding="0" cellspacing="0" width="100%" | SECTION A: PERSONAL BACKGROUND
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Answer the following questions by placing a tick in the relevant box where applicable.
Q1. Gender Male Female
Q2. Age Group 18 - 30 years 41 - 50 years
31 - 40 years Above 50 years
Q3. Job Title Section Head Customs Officer II
Team Leader Customs Officer I
Technical Officer
Q4. Work Experience Less than 5 years 21-30 years
5-10 years Above 30 years
11-20 years
Q5. Highest Educational Qualification
School Certificate First Degree
Higher School Certificate Post Degree
Diploma Others (specify)…………………..
| {| cellpadding="0" cellspacing="0" width="100%" | SECTION B: GENERAL QUESTIONS ON IMPACT OF TRAINING AND DEVELOPMENT ON CUSTOMS OFFICERS PERFORMANCE.
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Q6. How many average no of hours do you spend on training sessions yearly?
Less than 25 hours
25 - 50 hours
50 - 75 hours
More than 75 hours
Q7. What was the effect of the no of hours spent on training sessions have on your job performance?
Not Beneficial
Neutral
Slightly Beneficial
Very Beneficial
Q8. Is training given to you compulsory or voluntary?
Compulsory Voluntary
Q10. Do you limit yourself to on-the-job- training or undertake further voluntary courses/training by yourself
On-the-job- training Voluntary courses/training
Q11. Does training help you to upgrade your soft skills like communication, team building, leadership, etc?
Not at all
Very little extent
To some extent
To a great extent
Q12. Do the training and developmental programs help you to achieve your organisation's objectives and goals
Not at all
Very little extent
To some extent
To a great extent
Q13. Does the training policy of your organization help in your career development?
Not at all
Very little extent
To some extent
To a great extent
Q14. Do the training courses help you in your daily work?
Not at all
Very little extent
To some extent
To a great extent
Q15. Is it important to have additional training each time you are transferred to new section?
Not Important
Neutral
Slightly Important
Very Important
Q16. 'Please specify the extent to which training has helped you. (1= not at all, 2= very little extent, 3= to some extent & 4= to a great extent). Tick the appropriate one.
1 2 3 4
Enjoy greater job satisfaction
Increase in Motivation Level
Growth and Advancement
Improve the quality of work
Get positive responses from superior
<span lang="en-US" style="font-size:12.0pt;line-height:150%;font-family:"TimesNewRoman","serif"; mso-fareast-font-family:"TimesNewRoman";mso-ansi-language:#0400">Achieve greater'' customers’ satisfaction
Achieve greater Effectiveness and Efficiency
Improvement in overall Performance
Q17. Is training and development (as given actually) sufficient to improve the performance of Customs Officers in your Organization?
Yes No
If No, suggest what other factors could contribute positively:
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